Your Orders

Viewing your Orders

How to view your orders 1. Open the app 2. Go to Your Orders You’ll see a list of all orders placed through the app. For each order, you can view: - Order date - Items purchased - Order status - Total amount Select an order to see full details.

Order Statuses

Common statuses include: - Processing: The seller has received the order and is preparing it - Shipped: The order has left the seller and is in transit - Delivered: The order has been delivered - Cancelled: The order was cancelled before shipment - Returned: A return has been started or completed Order statuses are updated as sellers provide new information.

Tracking Packages

How to track an order 1. Open Your Orders 2. Select the order 3. View the tracking number and carrier link (if available) Tracking details are provided by the seller or shipping carrier and may take time to update. If tracking is unavailable, the seller may not have shipped the item yet.

Edit or Cancel an Order

Cancelling an order Orders can only be cancelled if the seller allows it and the item has not shipped. To cancel an order: 1. Open the order 2. Select Cancel order (if available) 3. Confirm the cancellation Once an order is shipped, cancellation is usually no longer possible. Editing an order Most orders cannot be edited after placement. If changes are supported, you’ll see available options in the order details.

Missing, Late, or Incorrect Orders

You may need help if: - An order hasn’t arrived by the estimated delivery date - Items are missing - You received the wrong item Start by reviewing the order details and seller information. If the issue isn’t resolved, contact support via the live agent widget.